At Fashion Tita (www.fashiontita.com), we are dedicated to providing a smooth and reliable shopping experience for all dining table and chair orders. If you are not fully satisfied with your purchase, we’re here to help.
Return Policy
1. Incorrect or Wrong Item Received
If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no extra cost after verification.
2. Change of Mind
If you decide to change your order, you may request a return within 7 days of receiving your item.
To be eligible:
- The item must be unused
- It must be in its original condition
- All packaging and accessories must be included
Return shipping costs in this case are the responsibility of the customer.
Refund Policy
1. Lost Packages
If your order is confirmed lost during transit, we will issue a full refund or arrange a replacement shipment.
2. Damaged Items
If your dining furniture arrives damaged, please contact us within 48 hours of delivery with clear photos or videos. Once verified, we will provide a replacement or refund.
Exchange Policy
If you would like to exchange your item for another style, size, or design, please contact us within 7 days of delivery.
Exchanges are subject to availability. Additional shipping costs may apply depending on the situation.
Return Conditions
To qualify for a return, the following conditions must be met:
- Item must be unused and in original condition
- All packaging and components must be included
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Products that have been used or assembled (unless defective upon arrival)
- Custom or special-order items
- Items returned without original packaging or required components
Important Notes
- Please contact us before sending any return shipment
- Unauthorized returns may not be accepted
- Refunds are typically processed within 3–7 business days after approval
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our support team at getinfo@fashiontita.com. We are always ready to assist you.