1. How do I place an order?
Browse www.fashiontita.com, choose your preferred dining table or chair set, select any available options, and click “Add to Cart.” Then proceed to checkout to complete your purchase securely.
2. Can I change or cancel my order after placing it?
You may request changes or cancellations within 12 hours of placing your order. After this period, orders may already be in processing and cannot be modified.
3. How can I check my order status?
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery at any time.
4. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and provide clear photos or videos. We will review the case and arrange a replacement or refund.
5. What shipping options do you offer?
We provide the following shipping methods:
- Economy Shipping
- Standard Shipping
- Express Shipping
Shipping availability may vary depending on your location.
6. How long does delivery take?
Estimated delivery times are as follows:
- United States / Canada: 7–15 business days
- Europe: 7–15 business days
- Asia: 5–12 business days
- Other regions: 10–20 business days
Express shipping usually takes 3–7 business days.
7. How can I track my order?
After your order is dispatched, a tracking number will be sent to your email. Use the provided link to monitor your shipment in real time.
8. What if my order is delayed or lost?
Shipping delays may occur due to customs or courier issues. If your package is confirmed lost, we will arrange a replacement or issue a full refund.
9. How do I request a return?
To start a return, please contact our support team within 7 days of receiving your order. Items must be unused, in original condition, and include all packaging.
10. When will I receive my refund?
Approved refunds are typically processed within 3–7 business days. Processing times may vary depending on your payment provider.
11. What payment methods do you accept?
We accept major credit and debit cards, along with secure online payment options for a safe checkout experience.
12. Do I need an account to place an order?
No, you can check out as a guest. Creating an account, however, allows you to track orders and manage your purchases more conveniently.
13. How can I contact customer support?
You can reach us via email at getinfo@fashiontita.com. Our team is always ready to assist you.
14. What are your customer service hours?
Our support team is available daily from 11:30 AM to 7:30 PM.